Our refund and returns policy lasts 2 weeks. If the 2 weeks have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@soranthe.nl and send your item to: Achterbosch 14, 5737 PR Lieshout
Shipping returns
To return your product, you should send your product to: Achterbosch 14, 5737 PR Lieshout.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@soranthe.nl for questions related to refunds and returns.
Beste bezoeker,
Heel de maand November kunnen we geen pakketjes versturen wegens inkopen doen in Bali.
Vanaf 1 december staan wij graag weer tot uw dienst!